BOOKING FORM - Scuba en Cuba –

Name of person booking

( Please include your name on the list below)



Reference or name



Post Code:



  Departure date / /

Tel: day / evening

 Alternative date if possible / /

fax email


Details of all passengers travelling



Surname as on passport

Insurance required

delete if not required

Date of Birth



single, twin or double





































*Holiday Insurance: It is essential that you take out travel insurance with full cancellation cover and scuba diving cover (for divers).

You will be invoiced for this unless you delete YES in the column above and confirm in writing that you have made other arrangements.

Itinerary for individual and self-drive travellers

Please give details of dates, flight and accommodation requirements. Amplify in an accompanying letter if necessary.




 Special requirements eg. vegetarian meals

Please reserve holiday as detailed above for all passengers listed on behalf of whom I enclose a cheque for the following:

Deposit.......... x passengers @ £150 per person = £....................

I have read, understand and accept on behalf of all the people listed the relevant information on which details of my holiday are shown, and the booking conditions on both sides of the form. I also accept that the persons listed are themselves responsible for seeing that immigration and health requirements are fulfilled.





Proprietor Diana Williams, 7 Maybank Gardens Pinner Middlesex HA5 2JW

Ph 01895 624100 Fax 01895 624377 email





SCUBA en CUBA - ATOL no. 5242

1, You are invited to read the following information very carefully. It constitutes the conditions under which your booking is accepted. When you make a booking and pay a deposit a contract has been entered into as soon as we receive and confirm the booking. You are then bound to pay us for your holiday, and we are obliged to provide you with the holiday you have booked. Your booking is made on the terms of these booking conditions and is subject to English laws and the jurisdiction of English courts. Your contract is with Scuba en Cuba.

2, We reserve the right to decline any bookings.

3, We are not under any obligation to dispatch any tickets, vouchers or documents until full payment of the booking has been received by us or our appointed agent. Monies paid to an agent will be held by that agent as agent for us from the date when payment is made to that agent.

Such monies are at all times held on behalf of Scuba en Cuba as ATOL holder. The agent has a responsibility to provide the customer with an ATOL receipt or ATOL confirmation invoice at the time of payment.

4, Deposit: All booking forms must be accompanied by a standard deposit of £150 per person (special deposits apply on some arrangements) as detailed on the holiday or tour information itinerary sheet. The deposit is your only obligation until eight weeks before departure.

5, Reservation and Confirmation: Upon receipt of your booking form and deposit, we will prepare and issue a confirmation invoice. Please check this very carefully as any query should be brought to our attention as soon as possible. The agreement between us will now come into effect and we are both committed.

6. Holiday Balance: The balance due must be paid eight weeks before you travel or as otherwise agreed by us. If this is not done we reserve the right to cancel your holiday and make cancellation charges (for charges see 'Cancellation by You'). Please ensure your balance is promptly paid. If you book your holiday less than eight weeks prior to departure then the balance is due to be paid immediately the invoice is sent to you.

7. Late Bookings: Bookings received by us eight weeks or less prior to the departure are deemed to be late bookings. When you make a definite late booking by telephone, letter, fax or e-mail you must pay the total cost of the booking straight away and we will then confirm it. Should you subsequently cancel the reservation made, you will be subjected to the cancellation charges detailed in 'Cancellation by You'. A late booking may be confirmed by us either by telephone or by a confirmation invoice.

8. Changes made by you to your holiday: Circumstances can arise whereby you may wish to transfer to another holiday or depart on a different date. Once we have accepted your original booking, and you then wish to change, or alter, any detail on the booking form, we shall be obliged to levy an alteration fee of £25 per person. Should you change your date or holiday within eight weeks of departure, then charges may be levied in accordance with the cancellation fees detailed below under the heading 'Cancellation By You'.

9. Changes made by us to your holiday: We plan your holiday tour arrangements in advance and although it is unlikely that we have to make changes to confirmed arrangements, circumstances occasionally oblige us to do so. Most changes are of a minor nature and we will advise you at the earliest date. When any major change occurs, and provided it does not arise from beyond our control (see 'Important Force Majeure'), you may accept the revised holiday arrangements, in which case we will additionally give you compensation as set out below. Alternatively, if the revised arrangements are not acceptable to you, you may cancel the holiday and we will refund to you in full all the monies you have paid to us together with reasonable compensation on the basis set out below. A change to your tour is one that we made before the day of departure and which involves a change of airport (except between Gatwick, Stansted and Heathrow), the outward or return flight being rescheduled by more than 12 hours, a change of city or a change involving the substitution of a hotel with one of a lower official classification. This does not include a flight delay when you have checked in. If a substantial change is made more than 42 days before departure no compensation is payable, then:

29-42 days ............................. £10 per person

15-28 days ............................. £20 per person

0-14 days ............................. £30 per person

Please note that compensation will not be payable to infants or children.

 10. Important - Force Majeure: Compensation payments do not apply to changes caused by reason of war, riots, civil strike, terrorist activity, industrial disputes, failure to issue visas or any other government action, natural and nuclear disasters, fire, technical problems to transport, closure or congestion of airports or ports, cancellation or changes of scheduled airline flights, adverse weather conditions and similar events beyond our control. In case of such event we will have no liability other than to offer you an alternative comparable holiday, if available, or to refund all monies paid by you.

11. Cancellation by You: A cancellation can only be accepted IN WRITING including e-mail or fax from the person who signed the booking form. Such cancellations are not effective until they are actually received by us.

If you or any member of your party is forced to cancel, please advise us of the reason as you may be protected by insurance. The cancellation fees levied by us are to compensate us for the administrative expenses involved in arranging your holiday as well as the risk we have to accept of not being able to resell the flight seats and accommodation on the tour.

The scale of charges is:

More than 60 days before departure - deposit only

29-60 days - 45% of total balance

15-28 days - 60% of total balance

No refund on cancellations received by us less than 15 days before departure.

12. Cancellation by Scuba en Cuba: a) We reserve the right in any circumstances to cancel your holiday, and, in this event, we will return to you all the monies you have paid us or will offer you an alternative available holiday, of comparable standard. In no case, except for government action, civil unrest or war, etc., (see 'Important Force Majeure' above) will your holiday be cancelled less than 60 days before the departure date.

b) Certain holidays may require a minimum number of participants and, in the event of such minimum numbers not being achieved prior to eight weeks before departure, we shall be entitled to cancel the holiday, whereupon all monies paid by the customer shall be refunded but no compensation shall be payable or alternative holiday offered.

13. Our Liability to You : a), We accept liability for any loss you may suffer if any part of the holiday arrangements you book with us is not as described and not of a reasonable standard. We also accept liability if you suffer death or personal injury as a result of the holiday arrangements failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on our part nor on the part of our suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions, the acts or omissions of a third party not involved in providing the services which make up your holiday, which acts or omissions were unforeseeable or unavoidable, or were due to unusual or unforeseeable circumstances whose consequences could not have been avoided or anticipated even exercising all due care or to an event which, even with all due care, could not have been foreseen or forestalled. It is a condition of the above that you notify us immediately on your return from holiday, assign to Scuba en Cuba any legal rights which you may have against the relevant supplier and co-operate fully with us in respect of any legal proceedings which we may take against the relevant supplier.

b), Responsibility to our clients: If any part of the arrangements booked with us is not provided in the advertised manner we will pay you appropriate compensation if this has affected the enjoyment of your holiday (see 'Important Force Majeure' above). You must of course follow the procedure detailed under 'Complaints'.

c) Flights: Flight times are provided by airlines, they are subject to air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that the flights will depart at the time shown on your confirmation invoice, itinerary or on the tickets which you receive. The timings are estimates only. We do not have any liability to you for any delay which may arise. Where such delay does arise, the carrier may provide appropriate meals etc. but we will not make any such provisions. Further, any flights forming part of the holiday arrangements will be subject to the conditions in the ticket issued by or on behalf of the carrying airline which in most cases limit the airline's liability to the customer in accordance with international Law and Conventions.

d) You must appreciate that in certain countries services in hotels, on tour and in restaurants can not be expected to be of the same standard as those in the UK and the term "reasonable standard" must be interpreted accordingly. This is particularly important where "liveaboard dive boats" are involved in a tour and the clear limitations of being on such a small vessel must be accepted.

e) Activities on some tours, such as diving, carry inherent risks and each person wishing to participate in such activities may be asked by the supplier to sign additional forms and in all cases must adhere to the restrictions imposed by the supplier. All divers booking a diving package must have a full and recognised diving certificate.

f) It is your responsibility to ensure that you are in possession of current personal documentation, including a passport valid for all countries to be visited and that where applicable, all innoculations have been carried out and health certificates are available. We cannot under any circumstances be responsible if you are not permitted entry into any country. In such cases normal cancellation charges will apply. Cancellation will be deemed to have occurred on the date on which we learn of the refusal of visa or permission to enter.

g) We cannot be liable for any medical expenses incurred by you or any loss or additional costs incurred as a result of injury or sickness. You may be covered against such circumstances under your holiday insurance policy.

We cannot be responsible for loss or damage to baggage, personal effects, money or documents. Your holiday insurance may cover you for such losses.

14. Charges: No price surcharges will be made within 31 days of departure. The holiday price is subject to surcharge on the following items: transportation costs, including the cost of fuel, dues, taxes or fees at ports or airports, or the exchange rate applied to the particular package. Even in this case, we absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this results in an increase of holiday price of more than 10% you will be entitled to cancel the holiday and a full refund of all the money paid except for any premium paid to us for holiday insurance and amendment charges. The right to cancel must be exercised within 14 days from the issue date printed on the invoice.

15. We reserve the right to request any person to withdraw from the holiday if we deem their acts or conduct to be offensive or to be incompatible with the other clients, and we shall be under no further liability thereafter to any such person.

16. No refund or compensation will be made or given for any unused hotel accommodation or any other unused service or feature of the tour nor will such accommodation, services or feature be exchangeable for other accommodation, services or features or transferable to other persons.

17. Brochure Information: The Scuba en Cuba brochures or information sheets contain statements representing its honest belief that the facts as shown are correct. Every reasonable attempt will be made to supply what has been described.

We reserve the right to make changes to the information, prices and itineraries set out in the brochure and provided such changes have been notified to you prior to you submitting a booking form or accepted by you after submission of the booking form prior to our confirmation then such changes shall be binding on the parties.

A selection of airlines and types of aircraft will be used for your holiday. Details can be confirmed at the time of booking.

18, Complaints

In the event of any dissatisfaction with the accommodation or any other service provided by us in the resort the matter must be reported immediately to the local representative, agent, or hotelier so that action can be taken to remedy the problem. If the supplier of the service is unable to deal with your problem or complaint, you must write to us within 28 days of your return from holiday.

You must appreciate that we will need to investigate your complaint and, if you do not tell us immediately about it on your return, our ability to investigate may be seriously hampered. Should that prove to be the case, we reserve the right to reject your complaint.

19. Insurance: It is a requirement of booking that you are insured. If you do not take insurance through us you should forward details of your insurance policy with another company for our records.

20. Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For packages not including flights, clients’ monies are protected by the existence of a trust account, in compliance with the Package Travel Regulations 1992.




Scuba en Cuba does not store your financial details and will only pass on information that is necessary towards making a booking on your behalf to/with the relevant suppliers.